line was fraudulently swapped, and the same person was able to gain
access to his credit card account in a recent visit he made to
America. Below is how he reported the story:
''While I was in America to see my new baby, I suddenly realized
that my Etisalat line was
inactive. I couldn't receive and make calls. I
went to Etisalat office in Hilton to complain
and to discover what the problem was. I was
told someone asked the company to swap my
line. I got very worried immediately and
queried them.
How could someone's line get swapped
without the authorization of the owner? Even
as the owner of the line, I would issue an
authorization letter to effect that. I was
worried because I personally registered the
line and I told them I want to know the staff
that granted the request but they refused. It
was however rectified that very day by one
Miss Joan and I was able to make use of the
line again momentarily, for that day only. I
later made several calls to the customer care
and till now, nothing has been done.
Due to their negligence, I have lost few jobs
because that is the only line some clients
could reach me on. Another painful aspect of it
all is that the person broke into my credit card
account and it was used in Rome and Milan.
And as a matter of fact, I didn't go to those
places. I have to block the card because I have
lost money.
The credit on the line was also transferred to
the new line by the person who swapped it.
There is a high level of impunity in this country
and nobody cares. I'm crying out so that
people can know how shameless and useless
some brands can be. I will take this matter to
the Nigeria Communications Commission
(NCC) and National Human Rights
Commission. I should be fully compensated
because even till now, the problem has not
been rectified.''
